Frequently Asked Questions
Your Questions About Loaded Stuff Answered
Welcome to our Frequently Asked Questions page! At Loaded Stuff, we're dedicated to giving you the best experience, whether you're shopping for our viral FIX Dubai Chocolates, Signature Chocolate Bars, or our famous Loaded Peanut Butter jars. Here, you'll find answers to common questions about the ingredients we use, our shipping, returns, and more.
Our Promise: We are committed to delivering top-quality products with exceptional customer service. We are here to help you every step of the way.
Can't find the answer to your question? If your question isn't covered here, please don't hesitate to contact us. We're here to assist you!
Happy exploring, and thank you for choosing Loaded Stuff!
Product Information
Is this the original FIX chocolate from Dubai?
No, the FIX chocolate from Dubai is only available in Dubai. It contains raw eggs and has a short shelf life of just a few days before it spoils.
Are your products nut-free?
No, some of our products contain nuts or are made in equipment that also processes nuts. If you have a nut allergy, we recommend not purchasing our products.
Are your products halal?
We only stock products that do not contain pork or its byproducts, and we strive to ensure that ingredients are vegetarian or have halal certification. However, our products are not halal-certified.
My chocolate has green or dark stuff leaking—what is it?
This is normal. Due to temperature changes, chocolates may expand or contract, causing ingredients like pistachio, Nutella, Biscoff, or Bueno sauce to leak. This is nothing to worry about and is normal for these types of chocolates
Shipping & Delivery
Are your products available Australia-wide?
Yes, we ship all our products Australia-wide via Australia Post. We offer both standard and express post options.
What happens if my chocolates arrive melted?
Unfortunately, if your chocolates arrive melted, we are unable to provide a refund or replacement. We ship all our chocolates in insulated bubble wrap, but this does not guarantee they won’t melt. We recommend selecting express post for faster delivery. Please note that Australia Post’s return policy does not cover melted chocolates.
How do you ship your products?
We bubble wrap each product, wrap chocolates in insulated bubble wrap, and use strong packing paper to secure everything in the box with a 'fragile' sticker. Please note, this does not guarantee that your items won’t break. Refunds are not given for broken chocolates.
Payment & Orders
What payment options do you accept?
We accept most common payment options, including Visa, MasterCard, AMEX, Afterpay, Apple Pay, and Google Pay.
Do you offer wholesale?
At the moment, we do not offer wholesale options, but we welcome inquiries.
Returns & Refunds
I’ve placed my order, can I cancel it?
Yes, as long as we haven't started processing your order or added a tracking number, we can issue a refund. Once we’ve started or added a tracking number, we can no longer cancel or refund the order.
I don’t like the taste, can I get my money back?
While we strive to ensure all our products are made with the finest ingredients and techniques, we understand that taste preferences vary. Unfortunately, as these are perishable items, we cannot issue refunds. However, we’d love to hear your feedback on how we can improve!
What if my product arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us with a photo of the damage within 24 hours of receiving it. We do not offer refunds for melted or broken chocolates, as mentioned in our shipping policy.
Can I return my product if I change my mind?
Due to health and safety regulations, we cannot accept returns for change of mind on any food items. Once the product has left our facility, we cannot accept returns.