Order Status

Updated: Tuesday 21 October, 1:40pm

🚨 High demand

We’re currently experiencing high demand for our chocolates. To keep everything fresh and consistent, we’ll post production and shipping progress below.

🌡️ Hot weather shipping policy

October to February: we only send chocolate orders Monday to Wednesday to avoid parcels sitting in depots over the weekend and possibly melting.

If you selected Express Post and your postcode is in Australia Post’s next-day network, we may ship on Thursdays. Check coverage here under “Express Post next business day delivery network postcodes”.

During extreme heat in Sydney (35°C or above), we may hold your order for a day or two to reduce the chance of melting. If high temperatures continue through Wednesday, your order will be sent on the next available shipping day once it’s safe to do so.

✅ Completed orders

  • Orders 6000–6899 Completed ✅

🏭 In production

  • Orders 6900–6949* Estimated completion Saturday 18 and Monday 20 Oct
    Shipping Monday 20 and Tuesday 21 Oct
  • Orders 6950–6999* Estimated completion Tuesday 21 and Wednesday 22 Oct
    Shipping Wednesday 22 and Monday 27 Oct

* Some orders are delayed due to the heatwave in Sydney. Contact us for more information.

⏳ Awaiting production

  • Orders 7000–7049 ETA coming soon

📦 Need help

If your order is marked as completed but you haven’t received a dispatch confirmation email, please contact us and we’ll check it for you.

All chocolates are made fresh to order, not mass produced. This can add time when demand is high.

🍫 Temporary order limit

To help manage demand fairly, there’s a limit of no more than 6 bars of the same flavour per order.

Thanks for your patience and support while we make your order fresh and get it out as quickly as possible. ❤️