Updated: Thursday 1st January
October to February: we only send chocolate orders Monday to Wednesday to avoid parcels sitting in depots over the weekend and possibly melting.
If you selected Express Post and your postcode is in Australia Post’s next-day network, we may ship on Thursdays. Check coverage here under “Express Post next business day delivery network postcodes”.
During extreme heat in Sydney (34°C or above), we may hold your order for a day or 2 to reduce the chance of melting. If high temperatures continue through Wednesday, your order will be sent on the next available shipping day once it’s safe to do so.
Please note that due to Christmas and New Year public holidays, delivery times may be delayed. We appreciate your patience during this busy period and will dispatch orders as quickly as possible once postal services resume.
Note: If your order is within the completed range and has not yet been sent, please contact us. Some orders may also be held back during hot weather.
These orders will move into production once the current batch is completed.
ETA 9th or 10th January
If your order is marked as completed but you haven’t received a dispatch confirmation email, please contact us and we’ll check it for you.
Thanks for your patience and support while we make your order fresh and get it out as quickly as possible. ❤️
