Privacy policy

Last Updated: 8 May 2026

This Privacy Policy describes how Loaded Stuff ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from our website, use our services, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Loaded Stuff is an Australian business that sells chocolates, desserts and related products through our online store.

Information We Collect

We may collect the following types of personal information:

Your name
Email address
Phone number
Billing and shipping address
Order and transaction details
Account login details
Customer support enquiries
Products viewed, added to cart or purchased
IP address, browser type and device information

How We Collect Information

We collect information in several ways, including:

When you place an order
When you create an account
When you subscribe to marketing updates
When you contact us
Through cookies and analytics tools
Through third-party platforms such as Shopify and payment providers

How We Use Your Information

We may use your information to:

Process and deliver orders
Provide customer support
Manage your account
Improve our website and services
Detect fraud or suspicious activity
Send transactional notifications
Send marketing and promotional communications
Personalise your shopping experience

Marketing Communications

By subscribing to our newsletter, creating an account, entering promotions or otherwise opting in, you agree that we may send you promotional and marketing communications by email or text message.

These communications may include:

Product launches
Special offers
Restock announcements
Promotions and discounts
General brand updates

We hate spam too, which is why we aim to send no more than 1 marketing email or text message per week.

You can unsubscribe or opt out at any time by:

Clicking the unsubscribe link in our emails
Following the opt-out instructions in text messages
Contacting us directly

Third-Party Messaging Providers

Some marketing emails and text messages may be sent through trusted third-party communication providers on our behalf.

These providers are only given the information necessary to deliver communications and are not permitted to use your personal information for their own marketing purposes.

We do not sell or share your personal information with third parties for their own advertising or marketing.

Cookies & Analytics

We use cookies, pixels and similar technologies to improve your browsing experience, analyse website traffic and personalise advertising.

These technologies may collect information such as:

Pages visited
Time spent on the website
Products viewed
Device and browser information
IP address

You can control or disable cookies through your browser settings, however some website functionality may not work correctly if cookies are disabled.

Payments

Payments are securely processed through third-party payment providers. We do not store full credit card details on our servers.

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

Shopify
Payment processors
Shipping and fulfilment providers
Email and SMS providers
Analytics and advertising partners
Fraud prevention services

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure or alteration.

However, no online system is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights

Depending on your location and applicable laws, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your data

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Updates will be posted on this page with a revised "Last Updated" date.